It is important that you feel confident with how we handle your personal data. We therefore ask you to read this text carefully. If you have any questions or concerns about how we process your personal data, please contact us at email@example.com.
Personal data includes any information relating to an identified or identifiable living person. An identifiable person is someone who can be identified, either directly or indirectly, by such means as a name, personal identity number, or address. However, encrypted data, and some kinds of electronic identities (such as IP numbers), are also considered personal data whenever they can be linked to an identifiable living person.
Personal data processing includes handling of all personal data, including collection, recording, processing and storage.
Fastighetsbyrån collects your information when you visit us in person or visit our website online. You may also directly or indirectly provide us with information about yourself in several ways, such as when you hire an estate agent, attend a viewing, visit the Fastighetsbyrån website, sign up for a subscription service, use services such as “My Website”, or make contact with Fastighetsbyrån in any other way.
We may also collect information from third parties, such as through Lantmäteriet , other land registries for information on ownership, and our address provider for supplementary address information. The information we choose to collect about you depends on how and why you contact us
Personal and contact information, such as name, personal identity number, email address, telephone number, and address.
Personal and contact information including your name, national identity number, email address, mobile phone number and home address
Account and payment details for buyers and sellers
Device information such as IP address, language settings and web browser settings
The main purpose of the personal data processing carried out by Fastighetsbyrån is to provide, perform and improve our services to you. There are several reasons why we may need to collect, process and store your data. Some of them are purely legal: we need to save them to comply with applicable legislation, such as the Real Estate Brokers Act and money laundering legislation. At other times, we need to store your personal data to fulfil our contracts, to provide you with what we have promised, or to offer you better, more personalized services. We must also perform some personal data processing in order to provide good service and support, and to look into any complaints in an efficient, customer-friendly way. If you want to unsubscribe to any of our marketing communications, we may also need to keep your personal data to ensure that you do not receive any mailings from us in the future.
If you apply for a job with us or are otherwise involved in a recruitment process, we need to process your personal data to assess you as a candidate. More information on how we process the personal data of jobseeker applicants can be found here.
Fastighetsbyrån processes personal data for the following purposes based on the following lawful basis:
What is a ‘legitimate interest’?
Grounds of legitimate interest are used when processing is necessary to meet our legitimate interests, which includes being able to offer you property-related products and services, including property alerts and final price subscriptions. We may also want to follow up on a viewing visit or the purchase of a home. Another of our legitimate interests is to keep our services as user-friendly and relevant to you as possible. We therefore need to analyse how our services are used, to make improvements that benefit you as a customer. Our aim is to provide you with a service made up of relevant communication, different solutions, and relevant, tailor-made offers. A further legitimate interest is to post sale prices and addresses on several channels, for example by posting on our own and our partners’ websites, via mailings and on social media, in order to promote Fastighetsbyrån and our services. When grounds of legitimate interests are used, a balance is always struck between Fastighetsbyrån’s interest in processing personal data and the data subject’s interests, in protecting personal data. When we understand that the individual’s interests outweigh our own, we do not perform processing.
Why do we need your national identity number?
We sometimes need your personal identity number, such as when you sign a contract, because it is a secure way of establishing your identity. We only process your personal identity number when the purpose makes it clearly justified.
Who we share your personal data with?
At Fastighetsbyrån, we do not sell your personal data to anyone. However, in some cases we may share your personal data with selected third parties. If this happens, we will ensure that transmission is secure. The recipients of your personal data may be independent data controllers, joint controllers like us, or data processors.
When your personal data is shared with data processors such as third parties that process your personal data on our behalf, this is done only for reasons consistent with the purpose for which we collect the information. We check all data processors to ensure that they can provide sufficient guarantees regarding personal data security and confidentiality. In all our written agreements with data processors, they guarantee the security of the personal data being processed and agree to comply with our security requirements and instructions.
We may share your personal data with the following categories of recipients:
Other companies in the Swedbank Group: Fastighetsbyrån forms part of the Swedbank Group. Personal data may be shared with other companies in the group to be able to offer products and services provided by other companies in the Swedbank Group, such as banking and financial services. A limited selection of personal data may also be shared between Fastighetsbyrån offices.
System suppliers for business systems and case management: in order to perform our assignments and services, we store your data in our business system (which hosts our customers and contacts) and in a case management system in the event of problems occurring.
Printing and advertising suppliers: we may also share information about you with our printing and distribution suppliers, such as descriptions of homes for sale and advertising via Hemnet.
Statistics: to contribute to industry statistics for residential sales, we share the address and sale prices with Mäklarstatistik once the brokerage function is completed.
Cooperation partners: Fastighetsbyrån offers complementary products and services, such as insurance and surveys, and personal data may be transferred in these instances. Fastighetsbyrån also works with collaborators, such as recommendation websites, where personal data may be transferred. In the case of new-build sales, certain personal data of buyers and potential buyers may also be shared with the developer and the homeowners’ association.
Estate agents and estate agencies have a legal obligation to provide the Swedish Estate Agents Inspectorate (FMI) with the information and documents it requests during its supervision. Personal data may therefore also be disclosed to the FMI and the agent’s insurance company.
We take a number of technical and organizational measures to ensure that the security level is up to standard to protect the personal data we process. Among other measures, we have established internal guidelines for IT security, data protection and information security, including confidentiality agreements with employees, the Board, suppliers, and partners. Fastighetsbyrån has also issued instructions for information classification that regulates the level of security to be assigned to data, the security measures to be taken at each level, and the chain of authorization, amongst other safeguards.
As a rule, your personal data is processed within the EU/EEA by Fastighetsbyrån, our suppliers and partners. When personal data is processed outside the EU/EEA, we ensure that our suppliers and partners comply with the same security and protection levels applied in the EU/EEA, and have a legal basis for transmission that ensures appropriate safeguards. This could include the use of standard contractual clauses developed by the EU and whether the recipient country is deemed to have an adequate protection level.
The retention period of the personal data we collect is determined by the purpose and legal obligations of each processing operation. Personal data is therefore stored by Fastighetsbyrån for the time necessary for the purposes described above. This may be for as long as is required to carry out what we have promised you in our contracts or other commitments. It may also be for as long as is required by law or governmental decisions. Fastighetsbyrån regularly deletes the personal data it collects. Fastighetsbyrån also takes all reasonable steps to keep the personal data processed up to date and to delete outdated and otherwise inaccurate or redundant personal data. Your personal data will be deleted or anonymized when the purpose or legal obligation to store them ends.
Some of Fastighetsbyrån’s offices are equipped with cameras. Areas under camera surveillance are signposted. Fastighetsbyrån’s camera surveillance represents a legitimate interest based on legal grounds, given Fastighetsbyrån’s commitment to ensure the safety of its employees and customers. Personal data relating to suspected offences are processed for the purpose of establishing, executing or defending legal claims. Given the purpose of camera surveillance, camera recordings are stored as long as is necessary. The CCTV footage may be disclosed to the relevant recipient if the footage is required for a criminal investigation.
Profiling refers to the automatic processing of personal data to assess certain personal characteristics of an actual person, in particular to analyse or predict details such as their financial situation, personal references, interests, and place of residence. Fastighetsbyrån uses profiling for purposes such as market and customer analysis, systems development, marketing, and automated decision-making. The legal basis for profiling is our legitimate interests, legal obligations, and fulfilment of an agreement or a consent. When consent is the legal basis, you will be asked to give your consent for the data processing.
Fastighetsbyrån, in some cases, also uses automated decision-making. You have the right not to be subject to a decision based solely on any form of automated decision-making, including profiling, if the decision may involve legal consequences for you, or significantly affect you in any other way. However, if you have given your consent, we have the right to use automated decision-making when it is necessary to conclude or execute a contract between us.
Regardless of your information we have stored, you should always be able to control your own data. Therefore, under current data protection legislation, you have the following rights:
Right of access (“register extract”).
You can request an extract of your personal data and verify the information we hold related to you. To ensure that no one else has access to your data, you must identify yourself when you request an extract from the register.
Right to rectification.
You have the right to have inaccurate or incomplete information about yourself corrected.
Right to be forgotten.
You have the right to request that your personal data be deleted if the data is no longer needed for the purpose for which it was collected. However, if the data is being stored because of a legal obligation, you are not entitled to request that such information is deleted.
Right to data portability.
If our right to process your personal data is based on consent from you, or to fulfil a contract with you, you are entitled to request a copy of such data in a machine-readable format, in order to reuse it with another company. This primarily applies to data that you yourself have given us, in other words, only certain data is covered by the right to data portability.
Right to object.
You always have the right to request not to receive direct marketing, and to object to such processing of personal data based on a balance of interests (legitimate interest).
In cases where we use a legitimate interest/balance of interests as a lawful basis for a purpose, you have the right to object to the data processing. In order to continue processing your personal data following such an objection, we need to be able to show a compelling legitimate reason for the processing in question, which overrides your interests, rights or freedoms
If you object to direct marketing, we will cease processing your personal data for that purpose
Right to restriction of processing.
You have the right to restrict processing of your personal data if, for example, you consider it to be inaccurate.
Remember that you have a say in which channels we use to contact you. For example, you may decide you do not want to be contacted via email or text message. You can also opt out of various types of mailing, such as newsletters. In such cases, you should not object to processing of the data, but instead just contact us and request a restriction to the communication channels we use.
does not cost anything. However, if a request is clearly unfounded or unreasonable, we will charge a fee to cover any administrative expenses associated with the request. We may also turn down a request that is unfounded or unreasonable.
If you have any complaints about the way in which we process your personal data, you are entitled to submit them to the country’s supervisory authority. In Sweden that is Datainspektionen , which is responsible for monitoring and supervising us and other companies that manage personal data on the Swedish market. The equivalent supervisory authority in Spain is called Agencia Española de Protección de Datos, and in Portugal Comissão Nacional de Protecção de Dados – CNPD.
Telephone: +46 (0)8-657 61 00
Spain: Agencia Española de Protección de Datos
Telephone: +34 91399 6200
Telephone: +351 21 392 84 00
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Contact details for Fastighetsbyrån
Do you have any questions about how we manage your personal data, or would you like to exercise any of your rights associated with the management of your personal data? Then please contact us at Fastighetsbyrån using the contact details below.
If you contact us at firstname.lastname@example.org your case will be in safe hands and we will get back to you shortly.
Contact details of the Personal Data Controller:
The Personal Data Controller is SWEDBANK FASTIGHETSBYRÅ AB (corp. id no 556090-2115), street address Västra Järnvägsgatan 7, 111 64 STOCKHOLM Sweden, and postal address Box 644, 101 32 STOCKHOLM Sweden, Tel: +46 (0)8-54 54 55 00, Fax: +46 (0)8-54 54 55 01, Email: email@example.com, Website: www.fastighetsbyran.com